This is a simple definition of CRM
Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships to grow your business. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, agent productivity, and more. CRM tools can now be used to manage customer relationships across the entire customer lifecycle, spanning marketing, sales, digital commerce, and customer service interactions.
A CRM solution helps you focus on your organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.
where we can help
Are you considering the Zoho ONE bundle that allows your company access to all Zoho products? Need help in integrating Zoho CRM with other applications?
PCNY is an expert across all of the Zoho product offerings as well as an authorized partner. Whether you want to work with Sales and Marketing apps such as: CRM, Support, Campaigns, Survey, Sales IQ, Recruit, People, or Connect.. OR – Business apps such as: Zoho Books, Invoice, Inventory, or Subscriptions – WE HAVE YOU COVERED.
Perhaps you want to be sure that your email is properly integrated with Zoho. We can guide you in making choices, help you set it up, and then train your users on how to customize their personal preference settings.
If you are like us, we want everything we do integrated into the cloud.
Bigin for small Business
Not quite ready for a full CRM yet for your small business?
Still using spreadsheets? You need to see this!
Manage deal pipelines
Help gain visibility to close more deals
Fully mobile as well
Integrates well with other