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Adobe Acrobat Reader crashes in Windows 10


We are sorry for the inconvenience caused by this issue to you. We are aggressively working on the issues and finding out the right fixes for the issue. In the meantime, we have identified some workarounds that can help you resolve the issues. Please do try out the workarounds suggested in this post.

There are a couple of issues that are causing application crash soon after the file opens. The issues that are you seeing might fall in one of the categories stated below.

Issue 1) Compatibility Mode for Windows 7

A crash is observed on running application with Windows 7 compatibility mode. To check if this is causing the application to crash on your machine and to fix this anomaly, please follow the steps given below:

  1. Right click on the application icon of Adobe Acrobat Reader

  2. You will see a Properties Dialog.

  3. Switch to Compatibility View tab as shown in the snapshot below and turn off “Run this program in compatibility mode for:”

This should solve the issue.

Issue 2) Missing registry value “tBuiltInPermList”

There is a registry value which if not found by application, crashes the application.

To validate if your issue falls under this category and to fix it, please follow the steps given below:

1. Press on the search windows icon and enter “regedit” as shown below:

Screen Shot 2017-01-13 at 2.45.27 PM.png

2. Click on the regedit command to open registry keys.

3. Navigate to the registry key shown below:

4. Check that you have the highlighted registry value “tBuiltInPermList” present in the registry hive.

5. If not, rename “cDefaultLaunchAttachmentPerms”

This should solve the issue.

P.S. There is a likelihood that you might not be able to use the workarounds suggested above in case if there are some restrictions policies in your enterprise. In such a scenario, kindly contact your network admins and check if it feasible for them to push the changes suggested here.

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