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Remote monitoring and management (RMM), also known as network management or remote monitoring software, is a type of software designed to help managed IT service providers, like PCNY (MSPs) remotely and proactively monitor client endpoints, networks and computers. This is also now known as or referred to as remote IT management.

To get started, we install a small piece of software called an Agent onto each device on a network and it will gather a whole range of information about any hardware and software being used on that device. The agent then uploads to the cloud portal where it can be accessed remotely by our support team technicians.


An RMM platform is crucial for professionally maintaining a healthy network, allowing technicians to securely connect to PCs and servers at the click of a button.



Comprehensive Auditing

Get complete visibility of every device and pinpoint areas for action.

Built-In Patch Management

Automatically maintain every device with flexible, native OS and application patch update policies.


Real-Time Monitoring

Implement system-wide monitoring with intelligent alerting, auto-response, and auto-resolution.


Remote Control & Takeover

Provide instant support with one-click access to any of your managed devices.


Flexible Reporting

Prove your value and help your customers make informed decisions with a wide array of configurable reports.


Built-In Patch Management

Automated patch policies keep clients’ machines secure from the latest threats without the need for manual updating. Flexible patch approvals and local caching allow techs to support more extensive networks, and comprehensive reporting and dashboards provide visibility into compliance.

Automation and Scripting

Deploy preferred applications and keep third-party applications up-to-date automatically. Quickly build powerful scripts for device monitoring using your preferred scripting language.

Rapid Remote Support

RMM offers a superior remote control experience, allowing you to rapidly control any screen. It is also easy to manage and support any network device using its integrated SSH/Telnet and HTTP proxy.

Real-Time Monitoring

Monitor in real-time for performance issues like low disk space, high CPU, low memory and network latency on any application, platform or device using Datto RMM’s powerful built-in monitors like WMI, Perfmon, SNMP, Network Bandwidth, and Eventlog.

Flexible Reports and Dashboards

The flexible reporting allows you to provide clients with regular updates with the details of your services. Technicians will also benefit from dashboards to see what’s going on and then quickly take action to resolve issues.

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